28 - 29 August, 2018 | PARKROYAL Darling Harbour, Sydney, NSW

Devi Rajcoomarsing


Organisational Change Manager, Customer Channel Transformation Program
Transport for NSW


7:00 AM Building Stakeholder Engagement at All Levels of the Organization to Overcome the Red-Tape and Governance that Present Obstacles to AI Initiatives

One of the biggest challenges that transformation projects face in the public sector is the bureaucracy that is often skeptical of change. It is even trickier with AI because of the added fear of job loss associated with it. This session will focus on winning buy-in across all levels of the organization to get not just their sponsorship but also their commitment. It is lead by the Senior change Manager on Transport for NSW’s Chatbot RITA program and will address:

Learning Objectives:

  • Creating a narrative that focuses on encourage employees to up skill on high value tasks for added benefit rather than job loss
  • Organising a series of workshops to ensure the organization is ready for each stage
  • Appointing champions and influencers within each department to drive and support the changes involved
  • Celebrating your wins – the key to getting buy-in


Check out the incredible speaker line-up to see who will be joining Devi.

Download The Latest Agenda