NSW Data and Analytics Centre
9:10 AM A Roadmap to Driving a Whole-of-Government AI led Transformation to Increase Efficiency, Reduce Operational Costs, Improve Service Delivery and Increase Citizen Engagement
It is estimated that by 2020, 85% of customer interactions will be handled without a human agent. With the private sector amping up their AI led initiatives it is time for the public sector to follow suit. This session will bring together the leaders of public sector transformation, to devise a roadmap for a whole-of-government AI centred transformation. It will highlight both front end, customer/user facing applications and back-office applications. AI has the power to unlock even greater efficiency by taking automation to the next level.
- Identifying the main applications of AI in the public sector, from customer facing to backoffice
- Predicting and mapping up the pain-points that will delay the progress of AI technologies: Legacy systems, internal risk aversion, data cleansing amongst others
- Discussing the best model to drive this: Centre of Excellence, AI specific business group, A whole-of-government focused group