Chief Data Scientist
Inland Revenue New Zealand
12:10 PM AI to Augment Fraud Management: How Inland Revenue have Increased Returns Assessment Coverage from 5% to 100%
Inland Revenue is the public service department of New Zealand charged with advising the government on tax policy, collecting and disbursing payments for social support programmes, and collecting tax. The have deployed augmented AI to the high volume task of returns assessment which is critical to fraud prevention and management. The algorithms are the key to the effectiveness of this program and it is highly dependent on data. This session will give insights into data collection, modeling techniques and creating algorithms to optimize fraud management.
- Data collection to understand customer behaviour and their implications for fraud
- Data modelling to create algorithms
- Understanding the case study: Applying AI to augment fraud management and replicating this for other high volume tasks